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What does processed through ISC New York mean on USPS tracking

What does processed through ISC New York mean on USPS tracking

What does processed through ISC New York mean on USPS tracking

ISC, or International Service Center, is a building where mail leaving the USA is sorted and containerized for dispatch to the nearby airport for flights all over the world.

The Postal Service established International Service Centers (ISCs) in 1996 to become more competitive in the international mail market. ISCs distribute and dispatch both incoming and outgoing international mail. The ISC network has facilities located in five major cities: New York, Miami, Chicago, Los Angeles, and San Francisco.

It is also a building where mail arriving in the USA is processed in conjunction with Customs Inspection, is then containerized for the rest of the USA, and sent on to transport to the final destination. Nothing mysterious goes on there.

People often wonder because when mail leaves there, tracking is not updated for days. That is because it is in a container where the barcodes can’t be read, and an update can only happen once it arrives in another city and is removed from the container for sorting.

“ISC NEW YORK NY(USPS), Processed Through Facility.”

This means that it has been scanned by a robot as having arrived in NY.

The next message resulting from another scan by a robot should read:

“METRO NY DISTRIBUTION CENTER, Arrived at USPS Regional Facility.”

Followed by:

“In Transit to Next Facility.”

and so on to its destination

These tracking messages are all automated and based on remote scanning of the bar codes on the shipping documents.

If the document and bar code are lost during its rough handling by the automated sorting equipment, you will get no further tracking. A parcel without a shipping document is done unless the recipient’s address is placed in numerous locations on the box.

I have had two shipments processed by ISC NEW YORK, which were never tracked to the METRO NY DISTRIBUTION CENTER, one of which was “lost.”

Only use registered mail if time is not a factor.

Registered mail is protected in sealed containers, safes and cages and held under lock and key. This extra level of security can cause delays and may require many more days for delivery.

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That’s an interesting choice of words since “lost” implies it fell off a truck into the river or out of the plane into the ocean; most likely, it was crushed and ground up by the conveyor belts and automated robotic handlers at ISC NEW YORK, discarded and destroyed.

I have had one more shipment which arrived in NY but was never scanned as processed by ISC NEW YORK. It could be somewhere on the tarmac at JFK.

Don’t look to the USPS for much help. Most of their Customer Care personnel either don’t know or don’t care. They will routinely tell you, “Customs has it”, when that is not the case. Implementing a “search” (if you can find out how to do it) results in computer-generated assurances that “we are doing all we can to find your parcel”, but with no evidence that any person actually did anything to help.

Is anyone really listening? There needs to be more transparency as to what happens to international mail entering this country. I have made several FOIA requests for information on the processes used to handle incoming mail, including the monthly quantity of successfully delivered parcels versus parcels “lost” or “destroyed.”

What exactly does processed through ISC New York mean on USPS tracking?

Processed through ISC New York means, indeed, it is at JFK. As opposed to not having even gotten to this country!

I have one good (and much cheaper) delivery via Deutsche Post Registered Priority Mail ( a very light book I was told strictly speaking not allowed, service only for letters).

Arrived from Germany to JFK on Day 2. I spent just 3 hours in and out of customs. Day 3 in Queens Regional Facility.

The local post office of my zip code (called a distribution centre) on Day 4 and delivered the same day.

Then I have a nightmare (and much more expensive) delivery via DHL Registered Priority Mail (two books sent as a parcel and not mail, granted it was insured – I can’t imagine how long it would take to get a refund). Arrived from Germany to JFK on Day 17.

In this infamous ISC black hole for another 7 days without going through customs. I went to Jersey City (now called a Foreign Center). I went through customs the same day after 2 hours.

Delivered to the local post office of my zip code on Day 25 and delivered the same day. What can I say? I was in a bigger black hole before the more well-known black hole.

There was no help, no apologies, no one cared. Everyone was reading off the same screen, and that’s all you get. You wait.

The only piece of seemingly useful info from that 800 number is that mine was a priority (what a joke) mail from Germany and are books, so it should be much quicker in customs than valuables, drugs, and alcohol. Indeed they were.

What exactly does processed through ISC New York mean on USPS tracking?

If you are lucky, you get Inbound into Customs and Inbound out of Customs as markers in and out of the black hole. But that cannot be taken for granted.

Investigation can only be filed by the sender 12 biz days after leaving the foreign country and not having arrived and given to USPS. That’s DHL. It’s the same deal or worse after it goes into the USC black hole.

You get a case number eventually. USPS apparently does have to account for it if it is in a black hole after 15 days. But all the rules are stacked against you, and I am sure they won’t take it seriously. Life is good.

There is a website called Trackingmore where you can pick your carrier and the two locations and look at the stats.

My 25 days is just the higher end of the average. All carriers are equally bad. And in small German towns, you probably can’t get FedEx or UPS even if you try.


Guys, ISC JFK is not the problem. I am a Postal Worker who works at ISC/JFK as a ramp Clerk (I am out on the Field making sure the Airlines are Bringing the mail into the facility and making sure all outbound mail is going on the right flights, ETC.

I have been employed for almost 38 years at JFK, and believe me, there are major problems with the AirLines Ramp Personnel. They are the guys or girls who, when the plane lands at JFK, go into the bully of the plane and take out all mail and Luggage, then they bring all the mail into the facility. 

These Airlines Clerks DO NOT WORK FOR AIRLINES. They are contracted workers only making $10-$12.00 an hour with little or no benefits. And these people are always trying to ROB and Take your packages, and believe me, it’s a big problem at JFK.

Years ago, up to 1982, these airlines had their people doing the ramp. They were employed by the airlines, making $25-$30.00 an hour with flying benefits, if they were honest.

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As far as postal workers are concerned, we make a great salary of $60,000 a year with overtime; we get 440 hours of vacation per year if employed over 12 years, plus we get 4 hours of sick leave per check (2) paychecks per month.

So, Postal Workers are not stealing your mail as they want to avoid getting fired. Postal inspectors try to catch these ramp clerks working for the airlines, and they are doing the best they can.

Here is a phone number that will connect you with the Tour Desk at ISC/JFK…718-553-7286.

Good Luck to all…

When arriving in or departing from the USA, the International Service Center (ISC) is where mail goes. These are generally located at airports where mail ships by air.

There is no surface mail from the USA. From there, it is sent to a local Distribution Center, where mail is sorted for locations within the US, or it goes to the airport to wait for a flight to the destination country or some intermediate place.

Remember that tracking tells you only where it was at the exact moment listed. No new tracking does not mean that it is still there. It can be days until it is transported to another facility to be sorted again. In nearly all cases, after tracking data is collected, the mail is loaded onto trucks within a few hours for the next journey. There is no storage of mail.

A package from overseas was marked “processed through our facility in ISC CHICAGO IL (USPS) at 6:18 pm on May 10, 2020”, & has not moved since. A package this was travelling with departed Chicago on the 13th with no movement after. Why?

Because it is the Chicago branch of the post office, and they are notoriously famous for being the absolute worst in the country.

How long should a package from China be processed through ISC Chicago?



Processed Through Facility

  1. Additional Information item was processed through our facility in ISC CHICAGO IL (USPS) at 4:43 pm on April 10, 2020.

It is what I received on 4/10. It is 4/29, and I am still waiting to receive my package. I ordered this as a gift for myself. Grandson’s first birthday. Please forward my package to me.

How long does USPS take to clear a package through ISC San Francisco?

Takes about 2-4 days to clear from ISC San Francisco. I’m shipping a lot to the US. But, the longest journey takes in the US itself. USPS needs to hire a faster donkey next month.

The package has been stuck for 5 months in New York ISC (USPS). Will I ever get it?

It would help if you tried calling a supervisor there directly. ISC USPS (New York): 718-553-7271; 718-553-9175; 718-553-9171; 718-553-7392

877-277-5511 ; 718-222-1811

Or you can call US Customs: 718-553-1456 ; 718-553-1446 ; 718-553-1459 (This is for After 4:00pm ONLY)

How long will a package be held in customs of ISC NY USPS?

ISC NY is a post office. Mail is normally there for less than a day. They are not Customs. I suspect your issue is that you have no update in tracking, and that is because when mail leaves there, it is transported in a container and cannot be scanned for tracking until it is unloaded at another postal facility. 

They do not store mail at the ISC. Like any post office, mail must be kept moving because there is no place to store mail. Storage would be a waste of resources and make the job harder. You can be sure that postal workers don’t want to make the job harder.

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What does it mean that delivery is attempted – no access to the delivery location (this is from USPS)?

In my case, the mail carrier was too lazy to come down my road, so she marked it “Delivery Attempted – No Access to Delivery Location.” Which is a lie. So be on the lookout for those lazy drivers who want to avoid your sparsely populated long road.

A package of mine has been at ISC New York (USPS) for 15 days, and it just shows “processed through facility” on the tracking. Is this normal for it to happen? Normally, my packages clear customs within a few days, which is unusual.

I’m dealing with the same thing!!! Mine has been stuck for over three weeks!! Did you ever get it? Tell me there’s hope!?!?

What does it mean if a package is in USJFKA, USA, and how long will it sit there?

It stands for US JFK Airport. The package is in transit, stuck in Customs, or waiting in a loading area for transportation to take it to the next node of its trip or final delivery. ISC New York mean on USPS tracking

What does “Available for pickup” mean in USPS’s tracking information?

Originally Answered: U.S. Postal Service: Tracking information says: “Available for pickup.” What does that mean? If you get this message, it’s most likely because the package was thrown to the wrong route that morning & your carrier left the office before all the packages were sorted. When your carrier returned to the office that afternoon, the package was probably lying on their desk. 

Instead of scanning it (which they did not do), they should scan it with a clerk scanner as ‘available for pickup.’ This way, you know it can be picked up at the PO but has yet to be attempted. The carrier should attempt your package the next day. We do not get paid to make extra trips out on the route to deliver a package or anything that may have been misthrown. Tomorrow is another day.

What does processed through ISC New York mean on USPS tracking?

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